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Locked Out of Facebook for Six Weeks

This may be the most valuable blog I write.

I promise, you want to read to the end.

You may not need this information now, but keep it in a safe place…especially if you use Facebook for your business!

Yep, it happened to me: I was locked out of Facebook for six weeks.

I wasn’t hacked…I didn’t forget my password…I didn’t violate terms…I didn’t use a prohibited word…I wasn’t reported for spam…

I was locked out because I enabled TWO FACTOR AUTHENTICATION (2FA) in my personal account to prevent it from being hacked.

The irony!

Being locked out of my personal account also meant I couldn’t access my business page, client pages, Meta Business Suite, Ads Manager and Messenger.

Thankfully, someone on my team has access to my business page and client accounts, so it wasn’t a complete disaster. 

Long horror story short:


After COUNTLESS hours researching, submitting help requests, talking to everyone I knew who I thought might help me, and hitting dead ends…I stumbled across a Twitter channel for people who were locked out of their account due to 2FA:  @FacebookSMS2FA. 

HOLY COW.

While sifting through hundreds of comments that went back to 2019, I found the solution posted three months ago with step-by-step instructions and verbiage that held the key to getting Facebook’s attention: “I cannot access my data and need help.”

Facebook doesn’t care if you can’t access your account, but DATA AND PRIVACY is a whole other ballgame.

Once I submitted this form to Facebook’s Privacy and Data Team, the process went exactly like the post stated…after submitting my driver’s license as proof of identity, I was sent a link to log into my account.

I WAS IN.

And, guess what Facebook immediately made me do?

Setup 2FA! There was no getting around it.

This time, I used my husband’s mobile # and instantly received the code.

SUCCESS FINALLY.

I’m sharing this horror story to make sure it doesn’t happen to YOU.

Safeguards to keep marketing your business on Facebook:

Needless to say, I have learned a lot along this six-week journey and hopefully, the silver lining is that I will be able to help my clients, and others, conquer Facebook issues that arise…as I know they will.

P.S. The Facebook links were active at the time of publication, but you know how they love to change things. 😉

"My company has worked with Tracy on numerous occasions providing public relations services to clients of ours. I have always found her to be professional, an excellent writer and overall, just very good at what she does."

Robyn Bonaquist,
President, B-Squared Advertising

"Speaking from professional experience, anyone would be well served enlisting WordPlay in their communication strategy."

Ted Davis,
Senior Vice President of Sales & Marketing, Benchmark Hospitality

"I highly recommend Tracy Southers-Parker. She is a brilliant writer and has been a great help in improving our sales and customer calls. She is extremely responsive and I have been consistently getting great customer service from her and her team."

Anita Cutrer,
Partner, Hoppes and Cutrer LLC

"I would HIGHLY RECOMMEND Tracy Southers from WordPlay to help with your marketing. Tracy simply "gets it done!"

John Schock,
co-founder and event organizer, Showcase in the Square

"One of my favorite public relations people - we appreciate you so much Tracy Southers! If your company is in need of public relations, use Tracy! She's the best!"

Carita Weaver,
Co-Founder, i5 web works

"Tracy has always provided sound advice and guidance to us and our clients. Her work with us and our client is professional and on time. Her follow-up and focus ensured the work will be well written and give exactly the impression we want for our business."

Michael Burns,
Co-Founder, i5 web works

"I have worked with many public relations professionals throughout the US and Europe. Tracy is by far the best! She will help take your company to new levels."

Wes McDaniel,
CEO, Ideal Impact, Inc.

"Tracy helped Box Insurance launch a brand new service offering and walked alongside us to get the message out clearly and succinctly! To describe her as thorough does not do Tracy justice and her attention to detail is second to none!"

Casey Hege,
Vice President, Box Insurance Agency

"I've worked with Tracy for several years and have always found her copywriting to be top notch. She's professional in every aspect, easy to work with, and consistently meets deadlines with a polished product that is ready to print."

Mike Tesoriero,
Publisher and Editor, Southlake Style and N.E.T. Business Resource magazines

"Tracy is very good at her job and has helped the bank tremendously on a regular basis!"

Mark Jones,
President, First Financial Bank Southlake Region

"My company has worked with Tracy on numerous occasions providing public relations services to clients of ours. I have always found her to be professional, an excellent writer and overall, just very good at what she does."

Robyn Bonaquist,
President, B-Squared Advertising

"Speaking from professional experience, anyone would be well served enlisting WordPlay in their communication strategy."

Ted Davis,
Senior Vice President of Sales & Marketing, Benchmark Hospitality

"I highly recommend Tracy Southers-Parker. She is a brilliant writer and has been a great help in improving our sales and customer calls. She is extremely responsive and I have been consistently getting great customer service from her and her team."

Anita Cutrer,
Partner, Hoppes and Cutrer LLC

"I would HIGHLY RECOMMEND Tracy Southers from WordPlay to help with your marketing. Tracy simply "gets it done!"

John Schock,
co-founder and event organizer, Showcase in the Square

"One of my favorite public relations people - we appreciate you so much Tracy Southers! If your company is in need of public relations, use Tracy! She's the best!"

Carita Weaver,
Co-Founder, i5 web works

"Tracy has always provided sound advice and guidance to us and our clients. Her work with us and our client is professional and on time. Her follow-up and focus ensured the work will be well written and give exactly the impression we want for our business."

Michael Burns,
Co-Founder, i5 web works

"I have worked with many public relations professionals throughout the US and Europe. Tracy is by far the best! She will help take your company to new levels."

Wes McDaniel,
CEO, Ideal Impact, Inc.

"Tracy helped Box Insurance launch a brand new service offering and walked alongside us to get the message out clearly and succinctly! To describe her as thorough does not do Tracy justice and her attention to detail is second to none!"

Casey Hege,
Vice President, Box Insurance Agency

"I've worked with Tracy for several years and have always found her copywriting to be top notch. She's professional in every aspect, easy to work with, and consistently meets deadlines with a polished product that is ready to print."

Mike Tesoriero,
Publisher and Editor, Southlake Style and N.E.T. Business Resource magazines

"Tracy is very good at her job and has helped the bank tremendously on a regular basis!"

Mark Jones,
President, First Financial Bank Southlake Region